How to return a product

Do you need to return an ordered product?


No problem! If you are not satisfied with your order you can ask for a refund (or buy another product) and return it easily, and quickly.


How to do it? Log in to your account and go to the section "Return orders". Select the order containing the products you want to return and click on "Return Items". Follow the step by step instructions of the portal and send us your return request.
The product will be sent at your expense.


The items to be returned must be in the condition in which they were received, properly packaged. In the event that you do not have the original box, you must return the product properly packaged.


The items to be returned must be in the condition in which they were received, properly packaged.


Whether you wish to return a non-defective or undelivered damaged item, the product must be returned in a state of substantial integrity (clean, free of scratches, damage, dents, abrasions).


For more information on how to return products, please see the section "Terms and conditions" of our website. The right of withdrawal is governed by the regulations in force.