"Odalisca" pendant chandelier with sinuous lines in Venetian blown glass

We understand the importance of receiving your purchases in perfect condition, which is why we take special care in packaging the products, especially the more fragile ones.

We know all too well how (sometimes) couriers handle packages! For us, it's extremely important that your experience with us is satisfying from the moment you enter our site until you open the package containing what you have ordered.

For this reason, we use a high-protection system to pack and protect the products you buy. A polyurethane foam is injected that expands inside the package to lock the products inside and protect them from shocks.

In the video and images below, you can see how your order will arrive.

Remember that, in the rare case that the product arrives damaged, we will send you a replacement part at our expense as soon as possible.

[VIDEO] How we package the products:

How you will receive your order:

The polyurethane foam adapts to the profiles of the products and protects them against possible damage caused by impacts or vibrations.

Each product is meticulously packaged, ensuring that it is well protected and secure inside the package. Our priority is to ensure that what you buy arrives in the same condition as it left our warehouse.

How much does shipping cost?

For Italy, shipping is free for orders over €85. For orders under 85€ the shipping cost is 4,90€. In European countries shipping is FREE for orders over 250€. For orders up to 250 € the shipping cost is 19 €. For countries outside the European Union, shipping is FREE for orders over € 450. For orders up to € 450 the shipping cost is € 100.

For orders over 1,000€ in value, we ask that you contact us to verify the shipping cost.

What are the delivery times?

Usually 24/48 hours in Italy. For European countries the delivery time is 2/3 working days. For non-EU countries from 4 to 7 days.

Are all shipments traceable?

Certainly, we use the best national and international express courier services.

Where can I find the tracking number?

As soon as the tracking number has been issued, you will be able to find it.

As soon as the package is handed over to the courier, you will receive an email containing the tracking number with all the details about the delivery status.